FAQ
Q: How does Virtual Escape Room work?
A: Similar to a physical escape room game, players will cooperatively search for clues, solve puzzles and accomplish tasks in a series of rooms to progress through the game within a limited amount of time. This will now be done in the online environment where players will interact with the user interface to surface clues and solve the puzzles in the virtual room.
At AveLIVEX, we aimed to elevate this experience by introducing the concept of Multi-player Multi-perspective Escape Room, where players may solve common and separate challenges, and everyone needs to communicate with one another to help each player to solve their individual puzzle for the entire team to progress. This setup ensures that each player has a role to play in the team, perfect for fostering team communication and spirit.
Q: How does Virtual Role Play Murder Mystery work?
A: A Role Playing Murder Mystery Game is a game in which each player in a group takes on a character or suspect in a crime. Each character has his or her own secrets, which he or she must hide from other players while working with everyone to find the culprit.
On the AveLIVEX virtual environment, after logging in, players will be assigned to their characters by the system and re-directed to read relevant information for their roles. They are able to visualise the storyline and background setup through our platform designs, trigger events that reveal new facts to progress the plot and work together to vote out the culprit through the system. On top of that, our team has also prepared character-specific virtual backgrounds to help players better immerse themselves in the storyline!
Q: How are the Virtual Escape Room and the Virtual Role Playing Murder Mystery games conducted?
A: All the games will be conducted online - all you need is a laptop with browser connected to the Internet and you are set! For the Role Playing Murder Mystery, due to the plot complexity, we would recommend you to have some writing materials at hand so that you could jot down testimonials from other players for the deduction.
Once we have confirmed your booking, you will receive an email from us with the following:
(1) The game site, which requires you to create an account. If you have an existing account on our game site, you would be asked to log in.
(2) Your Booking ID, which you need to key in at the booked time to start the game
(3) A teleconference link for you and your friends to join for discussion
Kindly note that while we may not have a Game Master who would be always with you on the call, we would be providing you with thorough instructions and demonstrations before the game starts. Should you have any question, please feel free to chat with us directly on the game site!
After the game, please feel free to share with us your review and a screenshot of your group enjoying the session. You would be able to receive a discount of SGD 5 for your next game on AveLIVEX!
Q: How many people can play your game?
A: Please refer to the Game List or the respective Game Profile Page to check on each game's capacity. Please note that if the capacity indicates an exact number, for example 5 pax, there needs to be exactly 5 pax for the game to be booked. This is because some of our storylines and clues have very specific roles and missions for each character, and having more or fewer players may introduce flaws to the storyline. For games that show a range of acceptable capacity, any number of players that fall within that range would be acceptable.
For corporate team building with larger groups, please share with us more details under the Contact section. Our platform is capable of managing multiple concurrent groups' sessions and calculating the groups' scores on a leaderboard depending on their progress through the game. We have successfully hosted such team building activity for more than 1,500 pax across 4 countries at once!
Q: Can your platform be integrated with virtual event platforms for kickoff day, appreciation event and more?
A: Yes we can! Our virtual event platform, AveLIVE is a versatile and interactive platform consisting of a wide range of features for exhibitions, trade shows, webinars, kickoff day, and many others. AveLIVE also comprises various interactive modules such as networking zone, lucky draw, virtual photo booth, AR challenge, scavenger hunt and the suite of AveLIVEX games for team building and virtual event gamification. If you are interested in how we could help spice up your next virtual event through AveLIVE and AveLIVEX, please reach out to us via the Contact section or email us at avelive@avenevv.com.
Q: Are your games suitable for everyone?
A: There is no age limit for our game, but those who are 13 and below may find the puzzles to be challenging. For those who are 13 to 18, parent or guardian consent is needed to make a booking on our platform and access our game site.
Q: How long is your game?
A: Our games' duration range from 60 to 120 minutes, depending on the type and difficulty level of the game. The game duration on our website is a maximum so you may end the game earlier if you can solve the puzzles or vote for the culprit before time is up. If time is up and you are unable to finish the game in time:
(1) for Escape Room, you will not be able to continue solving the puzzles
(2) for Role Playing Murder Mystery, the culprit will win (hence it is highly recommended that you should vote before time is up!)
Q: How can I book your games?
A: From the Game Profile Page, Game List Page or even Home Page, once you click "Book Now!", you will be re-directed to our Booking Page where we would guide you through 5 steps to complete the booking.
Please note that payment needs to be made before we could confirm your booking and share with you your Booking ID and link to access the game. We will take approximately 3 working days to verify your payment and booking before reverting to you via email. We accept PayNow, FAST / Bank Transfer and PayPal (for international players).
You may also drop us an email via avelive@avenevv to further enquire before booking.
Q: How many days in advance do we need to book the game?
A: As we will take approximately 1-2 days to verify and process your booking, please ensure that you book at least 24 hours before the game so that we would have sufficient time to process your booking.
Q: What if I need to cancel my booking? Do I get a refund?
A: We do not refund even if the booking is cancelled. However, you may email us at avelive@avenevv.com with your Booking ID 24 hours before the game to let us know if you need to reschedule the session.
Q: What if one person could not join the session? Can another player join in place of this person?
A: We only require the number of players to stay the same. The players may change, as long as it is the same number of players. If more or fewer players are joining, please ensure that the number fits with the respective game's capacity. If more players are joining, please make payment and email to inform us of the change 24 hours prior to the game for the setup. If fewer players are joining, you would not be able to get a refund for the reduction in the number of players.
Q: What happens if some players get disconnected during the game?
A: The player could enter the game site again and key in their Booking ID to continue the game. Note that the time count down will continue with the group progress even though one player gets disconnected.
TERMS
Please read these Terms of Service carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the AveLIVE website (www.avelive.co), you agree to comply with and be bound by these Terms of Service.
Last updated: 9 February 2021
When these Terms mention “Avenevv,” “we,” “us,” or “our,” it refers to the Avenevv Pte. Ltd. and our related entities, affiliates and subsidiaries. “You” refer to you as the user of AveLIVE.
1. Scope of AveLIVE Services
AveLIVE is a website to showcase the virtual event capabilities offered by Avenevv. From time to time, we may make available certain virtual event components (“AveLIVE Content”) as stand-alone services on AveLIVE, including a scenario-based, mystery solving experience which may include roleplay or puzzles (“Virtual Escape Room”).
2. Content and Risks
The AveLIVE Content are provided on an as-is where-is basis and to the maximum extent permissible by law, Avenevv disclaims all warranties and makes no representations regarding the quality, accuracy, completeness or suitability of the materials on AveLIVE. Avenevv may change any information on AveLIVE, including the AveLIVE Content or any product or service described on AveLIVE, including functionality or performance thereof, any time without notice.
While we endeavour to make the consumption and use of AveLIVE Content as safe as possible for a general audience, certain AveLIVE Content such as the Virtual Escape Room may affect those with pre-existing health problems as it may impact the perception of space and contain flashing lights which may cause seizures for those with epilepsy. In addition, some people may also experience dizziness or headaches during or after use. As such, certain AveLIVE Content is not suitable for people with epilepsy or neurological disorders. By booking such AveLIVE Content, you acknowledge that you understand the risks involved and that, subject to clause 10, Avenevv shall not be liable for any injury caused directly or indirectly by any AveLIVE Content or by the improper use of any AveLIVE Content.
3. Booking
You must be at least 18 years old to book any AveLIVE Content. However, the Virtual Escape Room is open from the age of 10 years old, but minors will need to be accompanied by an individual of at least 18 years old. Bookings for any AveLIVE Content can be made online on AveLIVE or by phone or e-mail to avelive@avenevv.com.
If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who signs the booking form or completes the booking online will be the “Main Contact” for the purposes of the booking. The Main Contact is responsible for payment of the total booking price. The Main Contact must confirm that all the other members of the party agree to be bound by these terms and conditions and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes. Should any additional members of the group be added at a later date, it remains the responsibility of the Main Contact to ensure that any such members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking.
The Main Contact is fully responsible for entering the personal information of the group correctly on the online booking form. By submitting an online booking form, the Main Contact warrants to Virtual Room that all information provided is accurate.
Your booking is final only when it is processed and confirmed by us. You will receive a booking confirmation by e-mail with the link to the AveLIVE Content and any applicable access code.
A booking cannot be transferred or resold for commercial purposes. If a session is transferred or resold in violation of this condition, the game holder or the person claiming the right to play will be denied the game.
A booking becomes invalid and entry will be refused if the team is more than 15 minutes late. In such a situation, the session is not refundable and the booking is not modifiable.
4. Changes to booking
A booking cannot be cancelled after it has been confirmed. However, a booking may be changed or modified, subject to availability and the acceptance of Avenevv, for an administrative fee of S$30 per change. Where the change or modification involves the addition of additional members, we reserve the right to charge an additional fee for the additional members, which shall be in addition to the administrative fee for the change. If fewer players than expected at the time of booking are present, the difference in price is not refunded.
5. Price
Where the AveLIVE Content is chargeable, the price and list of acceptable payment methods will be stated on AveLIVE. This is the unit price per person. The displayed price is inclusive of sales tax. The total price is fixed according to the number of players.
Full payment is required at the time of booking. Once the booking is confirmed, no refund or cancellation is accepted. Changes to booking can be done in accordance with clause 4.
6. Discount Codes
You may redeem a discount code by entering the applicable code when making a booking. Each discount code can only be used for one booking and applied to one AveLIVE Content only. Where the discount code is not fully utilised, the balance will be forfeited. The usage of a discount code is final and should the booking be changed in accordance with clause 4, there will be no rebate for any unused discount arising from the changes.
7. Referrals
By referring AveLIVE or the AveLIVE Content to someone, you and the person referred may be eligible for a discount code to be used for a future booking. To be eligible for the discount code, the person referred must provide your email address during the booking. Should the verification be successful, Avenevv will email the discount code to you and the person referred within 7 working days.
8. Intellectual Property
You acknowledge and agree that the AveLIVE website and AveLIVE Content is the intellectual property of Avenevv. Avenevv only grants you a limited, revocable and non-exclusive license to use the AveLIVE Content for personal purposes or the purpose envisaged in clause 1. You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the AveLIVE website and AveLIVE Content.
9. Contravention of Terms
Avenevv reserves the right to restrict access to AveLIVE or any AveLIVE Content to any person it knows, or has reason to believe, to have contravened or breached these Terms of Service (whether such contravention or breach is past, continuing or anticipatory). Where your access to AveLIVE or any AveLIVE Content is restricted under this clause, you agree that you shall have no claim against Avenevv except for the amounts you paid for the AveLIVE Content or any AveLIVE services which you have been restricted from.
10. Limited Liability
Our liability for paid AveLIVE Content shall be limited to the amount paid, and you agree to indemnify Avenevv and its officers, employees and agents, against all claims, actions, demands, losses, damages, expenses, and other related costs in excess of the amount paid for the AveLIVE Content. For complimentary AveLIVE Content, you agree to indemnify Avenevv and its officers, employees and agents, against all liability in relation to that complementary AveLIVE Content.
11. Privacy Policy
It is our policy to respect your privacy and comply with all applicable laws regarding the use, storage and handling of any personal information we may collect while operating our website. If you have any questions about deleting or correcting your personal data, please contact privacy@avenevv.com.
12. Governing Law
This Terms of Service shall be governed by Singapore law. The courts in Singapore shall have exclusive jurisdiction to interpret and enforce these Terms.
13. Changes to Terms
Avenevv reserves the right to change these Terms of Service from time to time in our sole discretion. We encourage you to frequently check this page for any changes, which will be indicated by a change in the “Last Updated” date. Your continued use of AveLIVE or the AveLIVE Content after any change in these Terms of Service will constitute your acceptance of such change.
PRIVACY POLICY
Last updated: 17 May 2021
This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the AveLIVEX website (www.avelivex.com). We encourage you to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your personal data.
“customer” means an individual who (a) has contacted us through any means to find out more
about any goods or services we provide, or (b) may, or has, entered into a contract with us for
the supply of any goods or services by us.
"personal data" refers to data, whether true or not, about an individual who can be identified from that data, or from that data in combination with other information to which the organisation may have access and includes the meaning otherwise as defined in the Act as amended from time to time.
By using the AveLIVEX website or any of our services, or submitting information to or otherwise communicating with Avenevv Pte. Ltd., you agree and consent to Avenevv Pte. Ltd. and our related entities, affiliates and subsidiaries (individually and collectively, "Companies"), as well as their respective representatives and/or agents (collectively referred to herein as "Avenevv", "us", "we" or "our") collecting, using and disclosing your personal data in accordance with this Privacy Policy. “You” or “your” means any individual to whom the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”) applies and includes an individual but excludes any corporate entity (including corporate customers) and any other entity that is excluded under the Act.
All other terms not defined in this Privacy Policy will have the same meaning as the Terms of Service.
1. PERSONAL DATA
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1 Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
2. PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE YOUR PERSONAL DATA
2.1 Your personal data may be collected, used and/or disclosed for the following purposes:
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to verify and process your personal particulars and payments;
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performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
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to respond and deal with enquiries, complaints and other customer-care matters or otherwise communicate with you;
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managing your relationship with us;
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to monitor or record phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
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to manage payment, billing, account, credit checks and debt-recovery matters;
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to send you information, promotions, updates, and marketing and advertising materials in relation to our goods and services;
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to manage, develop and improve our business and operations to serve you better;
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to carry out marketing promotions and campaigns, contests and lucky draws;
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to personalise your experience at our customer touchpoints;
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to carry out market research and customer surveys;
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to conduct investigations or audits or carry out crime and fraud prevention and risk management activities;
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to provide, understand, improve, and develop the AveLIVEX website;
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to provide, personalize, measure, and improve our advertising and marketing;
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to comply with legal and regulatory requirements;
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to enforce our legal rights and obligations;
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to facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales);
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for other purposes for which we have obtained your consent;
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transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
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for any other purposes reasonably necessary, ancillary, incidental, or related to the above specified purposes.
2.2 Your personal data may be disclosed for the purposes indicated in clause 2.1 to our officers and employees, third parties, affiliates, service providers, advisors, which include without limitation, the following persons or entities:
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banks, credit card companies, and payment vendors;
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debt collection agencies;
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credit information companies;
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logistics and courier services companies;
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call centre services providers;
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our business partners and authorised distributors, dealers or resellers;
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relevant government regulators or authorities or law enforcement agencies;
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our insurers and advisors, including consultants, auditors and lawyers;
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data intermediaries;
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the general public on AveLIVEX or our social media platforms in accordance with clause 3 below; and
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any other party to whom you authorise us to disclose your personal data to.
2.3 The purposes listed in clause 2.1 may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
2.4 Your personal data may be transferred, stored and/or processed in a country or territory outside Singapore and you consent to any such transfer, storage and/or processing of your personal data outside Singapore. We will take reasonable efforts to ensure that any party to whom we transfer your personal data outside Singapore provides to such personal data a standard of protection at least comparable to the protection under the Act.
3. SHARING OF PERSONAL DATA ON AVELIVEX OR SOCIAL MEDIA PLATFORMS
Where you participate in any game, contest, tournament or event (“Event”) hosted by us in connection with AveLIVEX, you consent to us capturing or recording any still or moving images or videos of you or your likeness (which may contain Personal Data) during the Event and uploading to AveLIVEX or our social media pages for marketing purposes. If you do not wish for us to capture or record any images or videos of you under this clause, please inform us beforehand.
4. YOUR RIGHTS
You may exercise any of the rights described in this section by sending an email to our Data Protection Officer at privacy@avenevv.com. Please note that we may ask you to verify your identity before taking further action on your request.
4.1 Accuracy of personal data
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
4.2 Data Access and Correction
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request via email to our Data Protection Officer at the email provided above.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the Act).
4.3 Data Retention
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
4.4 Withdrawing Consent
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fourteen (14) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 7 below.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
5. INDIVIDUALS LOCATED WITHIN THE EEA OR CALIFORNIA
5.1 Legal bases for processing for EEA users
If you are an individual in the European Economic Area (“EEA”), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. Our legal basis for collecting and using your personal information will be our legitimate interest where the processing is in our, or a third party's, legitimate interests and not overridden by the individual’s data protection interests, or fundamental rights and freedoms. These interests are to provide individuals with access to the AveLIVEX website and services; to send individuals information they have requested; to ensure the security of our website by trying to prevent unauthorised or malicious activities; or, to protect our legal rights and interests. In some EEA countries, we are relying on consent as a legal basis for using data for marketing purposes.
5.2 Specific rights for California residents
If you are a natural person who is resident in California, California law provides you with specific rights regarding your personal information, including the right to request, twice within a twelve-month period, that we disclose certain information to you about our collection and use of your personal information over the past 12 months; the right to request that we delete any of your personal information that we have collected from you, subject to certain exceptions; and the right to opt out of the sale of your personal information. If you wish to exercise any of these rights, please contact privacy@avenevv.com with the subject ‘California CCPA’. You also have the right not to be discriminated against if you exercise any of your rights under California privacy law.
6. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Privacy Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Privacy Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
7. CONTACT US
If you have any questions or complaints about this Privacy Policy or our information handling practices, you may email us or contact us at privacy@avenevv.com.
